At Thermily, we strive to ensure your orders arrive safely, quickly, and reliably. We use trusted global couriers and provide clear delivery expectations.
1. Shipping Methods
We ship all orders using DHL, UPS, and FedEx, providing secure and trackable delivery worldwide.
- Fast and reliable international shipping for both small and bulk orders.
- All shipments are handled with care to ensure products arrive in perfect condition.
- Tracking numbers are provided once your order is dispatched.
2. Delivery Options
We primarily ship via DDU (Delivered Duty Unpaid):
- Taxes, duties, and customs clearance fees are not included in the order total.
- Import charges vary by country; the recipient is responsible for payment upon delivery.
- This allows us to ship faster and avoid unnecessary delays in customs processing.
Optional: If you prefer, you can request DDP (Delivered Duty Paid) during checkout:
- Taxes and duties are included in your order.
- Delivery time may be slightly longer due to customs pre-clearance.
3. Estimated Delivery Times
- Orders are typically processed within 1–2 business days after payment confirmation.
- Estimated shipping times depend on destination:
- North America & Europe: 3–7 business days (DDU)
- Asia & Oceania: 4–10 business days (DDU)
- Other regions: 5–12 business days (DDU)
Delivery times for DDP shipments may be extended by 3–5 business days due to customs pre-clearance.
4. Tracking Your Order
Once your order is shipped, you will receive an email with tracking details. You can monitor your shipment at any time using the courier’s website.
5. Important Notes
- Ensure the shipping address is complete and accurate to avoid delays.
- We are not responsible for customs delays, import taxes, or duties on DDU shipments.
- For any questions about shipping or delivery, please contact sales@thermily.com.