1. General Questions
Q1: What is Thermily?
A: Thermily is a B2B platform providing professional electronic and industrial thermal management solutions, including fans, heatsinks, thermal interface materials (TIMs), and liquid cooling systems. We focus on reliable products, detailed datasheets, and fast international shipping.
Q2: Who should use Thermily?
A: Our platform is ideal for engineers, designers, and procurement professionals seeking high-quality thermal management components for industrial or electronics projects.
2. Account & Registration
Q1: Do I need an account to place an order?
A: Yes. Creating an account allows you to track orders, manage shipping addresses, and access your order history.
Q2: How do I reset my password?
A: Click “Lost your password?” on the login page and follow the instructions to reset it via your registered email.
Q3: Can I edit my account information?
A: Yes, after logging in, navigate to “My Account” to update your email, password, or shipping address.
3. Orders & Shopping
Q1: How do I place an order?
A: Browse products, select the desired quantity, click “Add to Cart”, and follow the WooCommerce checkout process.
Q2: Can I modify or cancel my order?
A: Orders can only be modified or canceled before they are processed for shipment. Contact sales@thermily.com as soon as possible.
Q3: Do you offer bulk purchasing or B2B pricing?
A: Yes. Our product pages include bulk quantity options, and larger orders may qualify for customized pricing. Contact us for volume inquiries.
4. Payment
Q1: What payment methods are accepted?
A: We currently accept PayPal and Bank Wire Transfer (T/T). Payment must be completed before shipment.
Q2: Is it safe to pay online?
A: Yes. All payments are processed securely via PayPal or your bank’s secure transfer system.
5. Shipping & Delivery
Q1: Which shipping carriers do you use?
A: We ship worldwide via DHL, UPS, FedEx, and other reliable couriers.
Q2: What does DDU mean?
A: DDU (Delivered Duty Unpaid) means the customer is responsible for any import duties, taxes, and customs clearance.
Q3: How long does shipping take?
A: Delivery time varies by destination. Typically, international shipping takes 3–10 business days with express couriers.
Q4: Can I track my shipment?
A: Yes. After dispatch, you will receive a tracking number via email to monitor your shipment.
6. Products
Q1: Are datasheets available for all products?
A: Yes. Each product page provides detailed datasheets, technical specifications, and CAD models when applicable.
Q2: How do I choose the right fan or heatsink for my project?
A: Check the product datasheet for parameters such as airflow (CFM), static pressure, dimensions, and compatibility. Our technical support team can assist with selection.
7. Returns & Refunds
Q1: What is your return policy?
A: Returns are accepted within 30 days of delivery. Products must be unused and in original packaging. See our Refund & Returns Policy for full details.
Q2: How do I request a refund?
A: Contact sales@thermily.com with your order number. We will provide instructions for returning the product.
8. Support
Q1: How can I contact Thermily for technical support?
A: Email us at sales@thermily.com for assistance with product selection, technical questions, or after-sales inquiries.
Q2: Do you provide custom or OEM solutions?
A: Yes. We work with clients on custom designs, specifications, and OEM solutions for thermal management projects.